Helpful information

Welcome to Up2Scratch, your online destination for personalised nail and custom decals. We're here to make your experience smooth and enjoyable. Below you'll find answers to some of our most frequently asked questions. If you can't find what you're looking for, feel free to contact us directly!

Frequently asked questions

At Up2Scratch, we're passionate about helping you express your unique style. Our commitment to quality and customer satisfaction means we're always striving to provide clear, helpful information. We're an online shop based in Melbourne, Australia, dedicated to bringing your decal visions to life.

How do I apply my personalised nail decals?
For the best results, choose a nail colour that complements your decal. Take your time during application, and ensure the decal is almost dry before making any adjustments to prevent ripping. If a decal does rip slightly, it can often be fixed carefully while still damp.

What should I know when ordering a custom decal?
To ensure your custom decal looks perfect, always provide a high-quality image. It's usually better to provide an image that can be shrunk to fit, rather than one that needs to be enlarged, as enlarging can reduce image clarity. Also, ensure you specify the correct size needed for your design.

How long does delivery take?
We aim for quick, efficient service with every order. While delivery times can vary, we pride ourselves on getting your decals to you as swiftly as possible. You can expect helpful communication throughout the process.

What is the best way to choose a nail colour for my decals?
Consider the colours within your decal design. A neutral or complementary base colour will help your decal stand out beautifully. Don't be afraid to experiment with different shades!

What if my decal rips during application?
Don't panic! If a decal rips while it's still damp or wet, you can often gently push the torn edges back together with a clean brush or fingertip. Once it's dry, it's harder to fix without damage.

Can I get a preview of my custom decal before printing?
While we strive for quick turnaround, we always ensure you're happy with your custom design. We'll work with the images you provide to create the best possible decal. For specific questions about proofs, please contact us directly.

Ready to get creative?

Explore our range of personalised decals or design your own unique look. We're here to help you add that special touch to your nails or any surface. Let's create something amazing together!